[890 Dukerlooper]

Well, my dealer said my bike didn't come with a pillion seat. I need it to mount my SW Motech rear rack. Does anybody here want to sell me their pillion seat?

 

[890 Dukerlooper]

Your dealer in very mistaken, no way I'd let that one go. A quick email or phone call to KTM USA would rectify that quickly I'm sure.

Thanks for the suggestion! I called KTM USA and they are looking into it.

 

[890 Dukerlooper]

KTM USA customer service leaves a lot to be desired. I still haven't heard back from them from my first call. I called back two days later and was eventually dumped into voicemail.

 

[890 Dukerlooper]

KTM USA finally got back to me and said that 890 Dukes do not come with a pillion seat. I asked why everyone else received a passenger seat. He said maybe they had some special deal .

I said ok, I guess there is nothing I can do and started to end the conversation. He said there is something you can do: you can order a seat from your dealer.

 

[890 Dukerlooper]

Bullshit. They owe you more than the seat. Pillion seat, pillion pegs with brackets, hardware to set it up either solo or pillion. Call them back and ask for that guy's manager. Actually although KTM is handling this poorly, your dealer is the real problem.

I've got the passenger pegs and the necessary hardware, just no seat. I've been jerked around by KTM before with my 2014 Superduke and all of its problems. Par for the course. I'm tired of this crap so this is my last KTM. I was going to buy one of their dirt bikes but fortunately, there were none in stock.

 

[890 Dukerlooper]

I got a call from my dealer who said he called KTM and told them that I was missing my pillion seat. They sent him my seat and I just picked it up when I had my oil changed under warranty due to the mix up at the factory.