Mine came with passenger pegs, a grab rail, and a solo cover. If it was supposed to come with a pillion seat, I would use it along with my tail bag to avoid scratching the solo cover.
Bullshit. They owe you more than the seat. Pillion seat, pillion pegs with brackets, hardware to set it up either solo or pillion. Call them back and ask for that guy's manager. Actually although KTM is handling this poorly, your dealer is the real problem.KTM USA finally got back to me and said that 890 Dukes do not come with a pillion seat. I asked why everyone else received a passenger seat. He said maybe they had some special deal.
I said ok, I guess there is nothing I can do and started to end the conversation. He said there is something you can do: you can order a seat from your dealer.
I did something similar with my 10r.. but I used the bolts on the under side of the pillion seat.Yes, it does come with a pillion seat. I had a hard time getting my tail bag to work with the pillion seat because of the limited clearance between seat and tail, and how tight the seat base fit when latched. I unscrewed the seat top from the base, and ran my tail bag straps between the two, re-securing the top and base back together with the screws. Now the seat attaches as intended, and my tail bag is even MORE secure than expected.