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Hi Guys! I have two KTM Dukes, 790 and 890R. I love both bikes. I also have a Triumph and a BMW, and had a Kawasaki until a few months ago. My service experience at KTM has routinely been less than desirable. My non KTM dealership experiences are less than ideal but not horrible like KTM. I am most unhappy with KTM service techs ability to make a diagnosis correctly and off putting personality. It seems the first visit is always a quick look over and failure to acknowledge a problem or that problem will persist. I generally research and study my bikes as much as I can before taking to them because I feel pressure to not be blown off. For example, when my first 790 duke engine had oil leaking around the water pump, the first dealership blew it off as coolant dropping from radiator overflow hose. The next dealership acknowledged that oil was leaking in the are and pulled the water pump cover and simply reseated it. Called me and told me bike is ready. Blew me off when I tried to tell him it doesn't make sense that oil is around the seams. I mentioned porous casting. He tried to tell me oil may have gotten trapped behind the water pump mounting dowels during manufacturing process and now just leaking out. Made no sense as only a minute about of oil would result in that case Well, it turned out I was right and engine had porous casting. KTM stepped up and gave me a replacement engine. Bike was there for about 2 months. The back and forth was stressful and the effort one has to make to be taken seriously was enormous. Lot of effort to transport your bike 2 hrs round trip just to be blown off. Service guy gives smart ass answers all the time. I feel like I have to kiss their asses when I go there just to get some kind of explanation. And still they unapologetically spit out crap and expect you to just move on. I hate confrontation so I hate having to rephrase question multiple times. Recently I had immobilizer failure on the 790 and had videos of the problem and guy just reset error codes and sent me own my way. He said this was standard procedure. If he had done a load test on the battery as I later did, it would have revealed bad battery. Just can't count on them to make a diagnosis. Having a KTM feels like dating a bad ass girl with banging body and face that turns heads and she backs it up in the bedroom like no other. But she can be such a headache that you tolerate just for the thrill of riding her. Is it worth it? As long as I'm able to have this forum and youtube to give me some idea what's wrong with my bike, I will try to tolerate service. I have been wanting to add Super Duke and a KTM adventure bike to my stable for 1 years now but the service experience keeps holding me back. KTM, do something about your dealership service departments in the USA. We'd buy more bikes if better service. Guys, what your experience.
 

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Nothing but praise for my dealer and service team in NZ. They are also Suzuki and BMW agents so maybe that makes a difference. They're 160 km from home and as they know I travel a fair distance, they're onto it as soon as I arrive and don't waste any time. The only problem I've had is warped brake rotors and I was fully supported by the dealer and there was no issue with the main KTM importers either. Big ups to Boyds of Hamilton New Zealand. Couldn't wish for a better relationship.
 

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My local Ktm dealer service is very poor but just used for convenience during warranty.
 

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2021 KTM Duke 890R
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I have not had any issues with my 890R. So far after purchase, I've had the 600 mile service done and had stiffer springs installed. Both were done with no issues. My only issue is with getting the work done in a timely manner. I know they have been very very busy. In both cases the bike work was not completed when they initially said it would be done.
 

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Gresham Powersports in Gresham, OR has always been good to me.
I used to go to See See KTM before they closed and they were fine too.
 

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My (Auckland, NZ) dealership experience has been pretty poor. Unfortunately my last three years of KTM ownership has been new bikes so forced to deal with them. Difficult to get bookings, very abrupt over the phone and never first visit diagnosis. My last visit was for a leaking thermostat housing. Told them only leaks at first start up in the morning and I had pictures of the leak. Not interested and called me the same afternoon saying it is not leaking. Well duh...Contacted KTM head office, with pictures, and now being sorted out.
Previously tried booking for annual service(was due in three weeks). Was told no chance, won't effect waranty, and they will contact me with no idea as to how long a wait, and phone put down before I could respond. So I emailed them and asked for that reply in writing. Got a call the next day for an "opening" that Friday.
I take the bikes in expecting a "nothing wrong" answer. Then contact KTM (with dealers smug approval), who, i assume, asks the dealer what the hell is wrong with them, and then get a call back to actually sort out the issue. Frustrating and time wasting.
I almost did not buy the 890r because of this and have so far held off on the 1290r.
 

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Nothing but praise for my dealer and service team in NZ. They are also Suzuki and BMW agents so maybe that makes a difference. They're 160 km from home and as they know I travel a fair distance, they're onto it as soon as I arrive and don't waste any time. The only problem I've had is warped brake rotors and I was fully supported by the dealer and there was no issue with the main KTM importers either. Big ups to Boyds of Hamilton New Zealand. Couldn't wish for a better relationship.
I called Boyds with the intention of buying the 890r from them and changing dealerships but they could not match the 10% discount that Cyclespot gives after new bike purchase. Comes in really handy for add-on purchases but i have to put up with poor service.
Asked my service department to check radial runout on my bike from first service (rotational on/off grinding noise from new but no noticeable pulsation). They measured the disc thickness and told me its fine. Gave up.
 

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My local dealership (South east France, near Marseille) experience was alright.

Made me a 10% discount on the price with only one option tho (the windshield, basically).

Always really nice, really comforting on the technical part and good for the maintenance, the mechanics are pretty helpful and always ready to help for free if I have to go there just for a quick thing I need help with.

Still waiting on some warranty issues (Scratched tank cap during the delivery, really tiny deformation on the headlight right plastic), but the issue and the delay comes from KTM HQ, not them.
 

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I called Boyds with the intention of buying the 890r from them and changing dealerships but they could not match the 10% discount that Cyclespot gives after new bike purchase. Comes in really handy for add-on purchases but i have to put up with poor service.
Asked my service department to check radial runout on my bike from first service (rotational on/off grinding noise from new but no noticeable pulsation). They measured the disc thickness and told me its fine. Gave up.
I've never dealt with Cyclespot but I hear that the KTM dealer in Pukekohe (Mr Mototcycles) is pretty crummy too. Interestingly, the Honda and Triumph dealers in Hamilton are also very good to deal with as well.
 

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I have two KTM dealers in Vancouver, BC. The one I bought my 790 Duke from has a reputation of being ho-hum at best, and that's my experience of them. All gung-ho when you're buying, but not so enthusiastic once they've got your money. They were the sole KTM dealer at the time I purchased, so I had no choice. However, another dealership also became a KTM franchise, and needing a couple of warranty issues looked at, I asked if they would take care of them. The dealer principal of their one store said they only deal with warranty claims on bikes bought from them. However, I then got a call from the owner of the company who said they would help me, no problem! Whether it was a case of the right hand not knowing what the left hand was doing, I don't know, but they have been very helpful with replacement of front brake rotors\pads, cam chain tensioner, thermostat housing and leaking valve cover gasket. They had to work hard on KTM Canada for the rotor replacement, as they were reluctant, but they eventually persuaded them to cover it (rightfully so) and assured me during the wait that they would win out.
 

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2 bikes, 2 dealers, 2 different experiences; first my 790 bought from a Brighton based dealer as far as I am concerned these guys were idiots needless to say no longer KTM dealers. My biggest gripe was them lying; I specified heated grips from new but the chimps plugged them in to the wrong aux so every time I switched the bike off unless I turned the grips off the battery would be dead when I went back to start it, they told me this was correct and to wire in without this additional feature they would have to cut plugs off to hardwire which would void warranty for the bike?!?!

2nd experience is with my 890r bought from P&H motorcycles in Crawley and honestly so far poles apart, I will definitely be taking her back for annual service and I am considering getting them to fit the cruise control module at the same time.

if I want someone to touch my bike with a spanner I want to be able to trust them, if you lie I will go elsewhere…
 

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Anybody in Central Spain - ACM Competicion. 5 star.

They are absolutely brilliant. 40 years of representing KTM.
I bought my Duke used from an "Honest John" dealer. They have a positive reputation, but are not KTM specialists.
Rode straight to ACM (they are not quite the closest, but a close second) and asked them to revise it. It was due it's yearly service.

Since then they have treated me as a respected client. Done stuff FOC. Managed warranty stuff with no issue at all.
 

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Del Amo Motorsports in southern California.

Total **** company. Inept, cant diagnose and WILL NOT FIX anything. Warranty is rendered useless. Will try other KTM dealers in SoCal
 

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2021 KTM Duke 890R
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I have not had any issues with my 890R. So far after purchase, I've had the 600 mile service done and had stiffer springs installed. Both were done with no issues. My only issue is with getting the work done in a timely manner. I know they have been very very busy. In both cases the bike work was not completed when they initially said it would be done.
I’m using Poway Powersports. Has anyone had any warranty work done thru them?
 

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Anyone in socal that knows of a dealer who will actually work on the bike please let me know.
I have an exhaust on the bike and delamo won't service it. Blames anything and everything on the exhaust.

Garbage dealer.

I went to Three Brothers Racing in Costa Mesa for a couple of minor things and they were very good, friendly and helpful. A few years ago I had a BMW serviced at new century motorcycles in Alhambra and they seemed good too. They’re now a KTM dealer too ( I think they were only BMW back then). If you’re closer to San Diego then GP Motorcycles seems like a good shop.

For what it’s worth, I despise Del Amo. They’re the closest KTM dealer to me and I’d rather spend another 30 minutes to go somewhere else than them.
 
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