Hi Guys! I have two KTM Dukes, 790 and 890R. I love both bikes. I also have a Triumph and a BMW, and had a Kawasaki until a few months ago. My service experience at KTM has routinely been less than desirable. My non KTM dealership experiences are less than ideal but not horrible like KTM. I am most unhappy with KTM service techs ability to make a diagnosis correctly and off putting personality. It seems the first visit is always a quick look over and failure to acknowledge a problem or that problem will persist. I generally research and study my bikes as much as I can before taking to them because I feel pressure to not be blown off. For example, when my first 790 duke engine had oil leaking around the water pump, the first dealership blew it off as coolant dropping from radiator overflow hose. The next dealership acknowledged that oil was leaking in the are and pulled the water pump cover and simply reseated it. Called me and told me bike is ready. Blew me off when I tried to tell him it doesn't make sense that oil is around the seams. I mentioned porous casting. He tried to tell me oil may have gotten trapped behind the water pump mounting dowels during manufacturing process and now just leaking out. Made no sense as only a minute about of oil would result in that case Well, it turned out I was right and engine had porous casting. KTM stepped up and gave me a replacement engine. Bike was there for about 2 months. The back and forth was stressful and the effort one has to make to be taken seriously was enormous. Lot of effort to transport your bike 2 hrs round trip just to be blown off. Service guy gives smart ass answers all the time. I feel like I have to kiss their asses when I go there just to get some kind of explanation. And still they unapologetically spit out crap and expect you to just move on. I hate confrontation so I hate having to rephrase question multiple times. Recently I had immobilizer failure on the 790 and had videos of the problem and guy just reset error codes and sent me own my way. He said this was standard procedure. If he had done a load test on the battery as I later did, it would have revealed bad battery. Just can't count on them to make a diagnosis. Having a KTM feels like dating a bad ass girl with banging body and face that turns heads and she backs it up in the bedroom like no other. But she can be such a headache that you tolerate just for the thrill of riding her. Is it worth it? As long as I'm able to have this forum and youtube to give me some idea what's wrong with my bike, I will try to tolerate service. I have been wanting to add Super Duke and a KTM adventure bike to my stable for 1 years now but the service experience keeps holding me back. KTM, do something about your dealership service departments in the USA. We'd buy more bikes if better service. Guys, what your experience.