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Discussion Starter #1
So we all can agree that at the 1000km or 630 miles first run-in service interval we can choose to do this on our own. It's just a glorified oil and filter change. I did this myself. I haven't looked closely at the manual but when is the first real major service that needs to be done?

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Vu
 

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So we all can agree that at the 1000km or 630 miles first run-in service interval we can choose to do this on our own. It's just a glorified oil and filter change. I did this myself. I haven't looked closely at the manual but when is the first real major service that needs to be done?

Thanks
Vu
The dealer is supposed to re-calibrate the QS as part of the service.
 

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There are a few things at 9,300 miles that were not on the list for the initial service, but what I would call 'major' service (valve check and change plugs) is at 18,600 miles.

I am surprised at the 9,300 mile oil change interval. But it does call for it every year anyway.
 

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Discussion Starter #4
What is "QS"?

I purchased inexpensive oil filters from eBay. I have to keep an eye on the quality of these filters to make sure that they are not "cheap". I will need to take the filter out after 3000-4000 miles to see how it is performing.
 

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I picked mine up from 600 miles service today. Left over 2019 so it sat for a year. Zero software updates. So oil change, tire pressure set, chain tension checked all for $360 USD. Do yourself a favor and do your own oil change.
 

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Discussion Starter #7
I picked mine up from 600 miles service today. Left over 2019 so it sat for a year. Zero software updates. So oil change, tire pressure set, chain tension checked all for $360 USD. Do yourself a favor and do your own oil change.
Software updates should be god **** free of charge.
Is there a way to find out whether my software is the latest or not? If I'm pissed off enough, I'm going to release my wife on them. She's an attorney. She's going to be pissed if I tell her that I have to pay the dealer for a software update for my new motorcycle. I'm from California so this is a pro-consumer state. Plus, there is always the State of California Insurance (warranty) department. Basically, I'm guessing my wife will communicate the following in a very polite attorney way, "Look, I would appreciate it if you can tell that KTM dealer to update my husband's KTM 790 Duke. It's easy, right? Or you can send your in-house attorney to appear at the small claims hearing? Great! When should I tell my husband to take the 790 over? BTW, he loves the bike."
 

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I did my own oil change and had the dealer check for codes/updates/reset the service light and adjust the chain. I think the ECU related service was around $50 and the chain maintenance was $20. Apparently you can reset the service light without using the KTM scan tool so I'll be doing that myself next time around.
 

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Discussion Starter #9
I did my own oil change and had the dealer check for codes/updates/reset the service light and adjust the chain. I think the ECU related service was around $50 and the chain maintenance was $20. Apparently you can reset the service light without using the KTM scan tool so I'll be doing that myself next time around.
I don't get it. KTM should pay its dealers to update its bikes software. Why do we have to pay the dealer to update the software? I guess I have to call KTM to find out for sure.
 

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Discussion Starter #10
So I just got off the phone with the KTM dealer locally. They confirmed that the customer needs to pay for any updates to the software. Well, I disagree, and I'm pissed. This is not right, and it's not fair. If my car needs an update to the software during the warranty period, the dealer performs the update without charge. They charge it to the manufacturer. I'm going to call the State insurance department to find out if this is legal. It's the principle.

Well, the dealer called me back and told me that doing just the software update, it would be $55 for half-hour work. I still don't like it but the price is not egregious.
 

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My dealer doesnt charge for software updates. At least I dont think they do, mine came with 1.02?
 

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Discussion Starter #12
The dealer is supposed to re-calibrate the QS as part of the service.
Oh geez. My QuickShifter feels perfect right now although I have nothing to compare it to. I wouldn't want the update to ruin it.
 

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Oh geez. My QuickShifter feels perfect right now although I have nothing to compare it to. I wouldn't want the update to ruin it.
When my dealer did the first REAL service - the made the QS work better. But the COOBER turned it into silk. I don't know how or why - but disconnecting the COOBER and it was back to good but not great.
 

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Discussion Starter #14
What's a COOBER?

By the way, I just got off the phone with KTM USA Customer Support regarding the software update for their street motorcycles. He told me that the software update should be free of charge.
This is very annoying in a way because it just tells me that it's up to us to potentially "fight" with the local KTM dealer for any sort of updates to our bikes. If you're lucky to have a great dealer, this will be no problem. If the dealer is shady, you're going to have to fight them on this. Basically, is the half-hour service charge worth it to fight them?
 

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What's a COOBER?

By the way, I just got off the phone with KTM USA Customer Support regarding the software update for their street motorcycles. He told me that the software update should be free of charge.
This is very annoying in a way because it just tells me that it's up to us to potentially "fight" with the local KTM dealer for any sort of updates to our bikes. If you're lucky to have a great dealer, this will be no problem. If the dealer is shady, you're going to have to fight them on this. Basically, is the half-hour service charge worth it to fight them?
ALWAYS FIGHT what is plain wrong. And if KTM back your fight........

I'd name and shame them to KTM (and publicly if you get it in writing from KTM). After all their attitude is affecting KTM's image.

COOBER is an Austrian company that does a shed load of R&D work for KTM. Depending on who you ask their input varies from influential to downright essential. I have heard that they do most of the engine warranty claim R&D for KTM over here.

They sell a small piggyback ECU that is rather a black-box solution. Very much aimed at road users. It is designed to assist in overcoming some of the limitations that homologation imposes. In some EU countries they are perfectly legal to fit. And generally does not affect warranty.

The pro/con COOBER vs other devices thing could likely spark a small war. I do not exactly what it does, though I'm bright enough to have some idea. But it works and that is enough for me these days. My days of "geek"ing ECU's are a thing of the past - and this pleases the missus.
 

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Discussion Starter #16
ALWAYS FIGHT what is plain wrong. And if KTM back your fight........

I'd name and shame them to KTM (and publicly if you get it in writing from KTM). After all their attitude is affecting KTM's image.

COOBER is an Austrian company that does a shed load of R&D work for KTM. Depending on who you ask their input varies from influential to downright essential. I have heard that they do most of the engine warranty claim R&D for KTM over here.

They sell a small piggyback ECU that is rather a black-box solution. Very much aimed at road users. It is designed to assist in overcoming some of the limitations that homologation imposes. In some EU countries they are perfectly legal to fit. And generally does not affect warranty.

The pro/con COOBER vs other devices thing could likely spark a small war. I do not exactly what it does, though I'm bright enough to have some idea. But it works and that is enough for me these days. My days of "geek"ing ECU's are a thing of the past - and this pleases the missus.
So I read the COOBER pdf manual from the website. Did you place the COOBER module right in front of the battery? I see the ground wire connecting to the battery but not the hot red wire. I see the fuel, ignition, and crank connectors coming from the COOBER module. Do they connect to the corresponding connectors going to the engine? I guess you would pull the same connectors from the KTM ECU? Their manual needs to be in color. :)
 

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So I just got off the phone with the KTM dealer locally. They confirmed that the customer needs to pay for any updates to the software. Well, I disagree, and I'm pissed. This is not right, and it's not fair. If my car needs an update to the software during the warranty period, the dealer performs the update without charge. They charge it to the manufacturer. I'm going to call the State insurance department to find out if this is legal. It's the principle.

Well, the dealer called me back and told me that doing just the software update, it would be $55 for half-hour work. I still don't like it but the price is not egregious.
I disagree. you brought the bike with its supplied software, and it runs great. To KTMs credit, they keep developing software for their bikes, early software is to get the bikes through E5 etc, which can have a bike not at its peak, KTM tweek the maps then re-offer them as an upgrade to the software. Id be more pissed off if this option wasn't available. KTM know buyers fit aftermarket pipes, they tweek the mapping to help the bikes run better. Its possibly not available in places like Comifornia, but we get good up maps here in NZ. My 1290GT came out with a new map not only for the engine but also for the electronic suspension, both a great improvement, and i was charged 30mins of computer time, i think $30 from memory. I think its a fair charge, we benefit.
 

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By the way, I just got off the phone with KTM USA Customer Support regarding the software update for their street motorcycles. He told me that the software update should be free of charge.
This may be semantics but a way to read this in a way that doesn't besmirch your dealer is that KTM does NOT charge for the update but the dealer DOES charge for the installation. I don't think the update is a warranty issue or even a Technical Service Bulletin so there is no safety reason for KTM to pay the dealer to install it. YMMV.
 

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So I read the COOBER pdf manual from the website. Did you place the COOBER module right in front of the battery? I see the ground wire connecting to the battery but not the hot red wire. I see the fuel, ignition, and crank connectors coming from the COOBER module. Do they connect to the corresponding connectors going to the engine? I guess you would pull the same connectors from the KTM ECU? Their manual needs to be in color. :)
There is not HOT wire. Yes it goes in the "tool box". The connectors are all a real PITA to get to. But are well labelled. They fit inline between sensor and ecu. The manual that came with the unit is better than the web version.
 
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