[SirDuke]

Not sure if this has been posted up on the site, but I saw this announced a few weeks back. For those up North, the 790 Duke will start at $11,499 plus additional fees. Doesn't matter which paint scheme you choose. Don't know if there are confirmed delivery dates just yet.

 

[Newbusa]

Not sure if this has been posted up on the site, but I saw this announced a few weeks back. For those up North, the 790 Duke will start at $11,499 plus additional fees. Doesn't matter which paint scheme you choose. Don't know if there are confirmed delivery dates just yet.

Bought mine on Vancouver Island. Have had it for nearly two months, my local dealer has sold 3 so far,same price

 

[Falxon9]

Signed for mine about a month ago. Manged to get a few hundred off the freight but the bike was 11,499 here in Alberta.

 

[wil780]

I got the same price. Since I had a trade, negotiations were about the trade-in value against list price.


Unfortunately I did not get an Owner's Manual. Supposedly it has not been printed yet because the parts people said it was not possible to place an order. Has anyone else run into this on a Canadian bike?

 

[markjanemhan]

Unfortunately I did not get an Owner's Manual. Supposedly it has not been printed yet because the parts people said it was not possible to place an order. Has anyone else run into this on a Canadian bike?

I got the Owner's Manual with mine. You should insist they supply you with one - you've paid for it in the price of the bike.

 

[Falxon9]

I to also have a manual for mine.

 

[wil780]

Thanks for the replies.


With this information I phoned KTM Canada customer service. They had manuals on hand and were nice enough to courier one to my dealer. I got it the next day. The sales manager said "KTM hasn't released it to dealers yet". A bit lame, I think. They had three months to figure out how to get one. I suppose once they have your money you drop way down on their priority list.


I just hope the service department is more interested in keeping my business. The next KTM dealer is 3 hours away.

 

[markjanemhan]

Thanks for the replies.


With this information I phoned KTM Canada customer service. They had manuals on hand and were nice enough to courier one to my dealer. I got it the next day. The sales manager said "KTM hasn't released it to dealers yet". A bit lame, I think. They had three months to figure out how to get one. I suppose once they have your money you drop way down on their priority list.


I just hope the service department is more interested in keeping my business. The next KTM dealer is 3 hours away.

Glad you got it sorted, but that is such a BS excuse from the dealership. Where are you in BC? Might be worth seeking out a good independent motorcycle mechanic for maintenance. I'm fortunate to have one in North Vancouver, and I wouldn't take my bike to anyone else, least of all the dealership.

 

[wil780]

I do all my own mechanical work - I haven't had a bike into a dealership for at least 35 years. But I need to keep on reasonably good terms with the dealer in case something goes wrong with the electronics. Also, the manual I've just started reading says I need to have the routine service work done by a dealer to keep the warranty in effect, so I don't want to name the dealer in case the sales manager is right that there was no way for him to get a manual.


I just went to check the warranty duration and I see there's no other warranty information in the Owners Manual or in the paperwork I got with the bike. Looks like I need to place another call to KTM customer service.

 

[Falxon9]

Your dealer sounds like they are pretty bad. My dealer told me upfront that it's a 2 year warranty on the bike. I am also allowed to do all my minor maintenance such as oil changes myself as long as I keep receipts and a record of it all.

 

[wil780]

Page 36 of the Owners Manual: "The work specified in the service schedule may only be performed in an authorized KTM workshop and must be recorded in both the Service & Warranty Booklet and in the KTM Dealer.net, otherwise any warranty coverage will become void."


Since KTM has to approve any warranty work, doing work yourself gives them an out to refuse to pay if they choose. Having a good dealer to go to bat for you would be a plus but not a guarantee that KTM will cover the costs of warranty repairs. The dealer can say whatever they like to make the sale, but only the paperwork from KTM is legally binding. On the other hand, it might be that in practice KTM never enforces this provision of the Manual if you have evidence from receipts that the maintenance work was done. This is my first KTM and I don't know anyone who's owned one, so I think I will let the dealer do at least the 1000 km service.

 

[wil780]

This is getting annoying.


The dealer sent me a Canada-specific couple pages describing the warranty. The Service Manager says he has never seen the Service and Warranty Booklet that the Owners Manual states must be completed whenever routine maintenance is performed in order to keep the warranty in effect. Did anyone in Canada get that booklet with their bike?


Regarding the owner service issue, the document I just received states that "Service work done by the owner will not void the warranty". I guess that supercedes what the Owners Manual claims.


One thing that is rather disappointing: The list of excluded items includes "piston and piston ring, Nikasil cylinder coating, all bearings, all seals, all clutch components, transmission gear engagement "dogs". KTM is not willing to warrant those items will last for 2 years / 40,000 km! The only engine failures it will cover is outright breakage of major components. The most likely failures are excluded.

 

[Molong A32]

Worth noting that at September 2020 local dealers were asking $8,999 for a brand new 790 Duke.