Another Aussie
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Its worth your referring to other forum posts if you haven't already done so, like :-
www.790dukeforum.com
That was one of the reasons why I thought you might have a conflict with the QS and using the clutch at the same time. Mine was noticeably sweeter after its first service, my only niggle being the jerky slow running. But I have never had the stalling that you suffer from.
Stalling when rev matching at low speed
Hi guys, I've bought the 790 Duke on Monday, today is Friday and I already got this issue about 10 times. I am coming from a no electronics Kawasaki Z300, and I got used to rev matching every time I downshift so I don't get the rear wheel to lock. Sometimes when cruising at around 10-20 kph...
www.790dukeforum.com
That was one of the reasons why I thought you might have a conflict with the QS and using the clutch at the same time. Mine was noticeably sweeter after its first service, my only niggle being the jerky slow running. But I have never had the stalling that you suffer from.
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52 Posts
Went for a bit of explorin' this morning. A lovely ride and a safe encounter with a wedge-tail made for a great outing.
QS off, rain mode on. And yep. He did it again.
So we dropped in on the dealer on the way back to discuss the possibility of a reset and, failing that, an ECU replacement. Without hesitation, a yes to the first request; and a "we'll be on your side" should the need to run it by KTM for the second one arise.
Booked in for Friday 🙂
Oh and apart from the cutout, I really did manage to stall as well today ☺
QS off, rain mode on. And yep. He did it again.
So we dropped in on the dealer on the way back to discuss the possibility of a reset and, failing that, an ECU replacement. Without hesitation, a yes to the first request; and a "we'll be on your side" should the need to run it by KTM for the second one arise.
Booked in for Friday 🙂
Oh and apart from the cutout, I really did manage to stall as well today ☺
Attachments
👍 Excellent. Constructive progress. Good news. Now that you have tried all combinations and scenarios it will not only give the dealer something to resolve but also encourage them to being on your side, in case special warranty authorisation is needed from KTM. Well done. Looking forward to your next update.
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52 Posts
Just when I was feeling optimistic, I find out that the shop won't be doing the reset... it has to be sent to KTM HO in Melbourne. And may take two weeks. WTF?
Just as well we also have the 390 so I don't have to cage it to work, I guess.
Just as well we also have the 390 so I don't have to cage it to work, I guess.
Jeez! Hang on in there!
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52 Posts
Dropped the bike in Thursday after work in preparation for the ECU extraction and despatch.
When we got there, we were told of emails between them and KTM HO regarding our problem.
Firstly, it may not be necessary to send my ECU to Melbourne after all. Apparently it might be possible to do that remotely. No promises however, but slightly heartening all the same.
Secondly, HO had apparently already sent injectors for the jobbie by express post (this was last Thursday, remember), since QLD had none in stock, and this set was supposed to have been the last one in the country, and were on backorder. Lucky me.
Now, as is everywhere else on the planet at present, postal services are a bit hit & miss. Having said that however, things have improved a lot in general, with all express post items we've sent and received doing so within 3 days, working or otherwise.
Plugs also organised for the job.
I'd also discovered a coolant leak last week, so that job was logged as well.
So, again feeling a wee smidge optimistic, we happily left him in their care, hoping for a solution by midweek. I'd also asked to be CCd on the email stream (it was read out to us from their computer). A definite NO on that one, but it was worth asking.
Well, midweek has come and gone with no word, and another almost-week without my wheels.
My partner rang them this arvo to be advised of a no-show of the injectors, and a possible delay into next week. How would they know? Do they have a privilege portal to the national postal system we dumb peasants don't know about? Sure, the mail is out of their hands, but really? That's quite a prediction, which causes a slight doubt of the tense in which said injectors were actually sent. I did wonder at the time if my little bike was special enough to be the recipient of the last injectors in the land. Yeah, I'm getting a tad stabby.
No news re the coolant leak either.
I have to say at this point that it's getting pretty annoying, finding out about quite long delays at the last minute, especially when it's us making the phonecalls or dropping in for updates.
Especially considering we're looking at a 3rd whole week without my beautiful bike out of 8 weeks of ownership
Anyway, we wait some more. Can only hope for a good outcome at this stage.
When we got there, we were told of emails between them and KTM HO regarding our problem.
Firstly, it may not be necessary to send my ECU to Melbourne after all. Apparently it might be possible to do that remotely. No promises however, but slightly heartening all the same.
Secondly, HO had apparently already sent injectors for the jobbie by express post (this was last Thursday, remember), since QLD had none in stock, and this set was supposed to have been the last one in the country, and were on backorder. Lucky me.
Now, as is everywhere else on the planet at present, postal services are a bit hit & miss. Having said that however, things have improved a lot in general, with all express post items we've sent and received doing so within 3 days, working or otherwise.
Plugs also organised for the job.
I'd also discovered a coolant leak last week, so that job was logged as well.
So, again feeling a wee smidge optimistic, we happily left him in their care, hoping for a solution by midweek. I'd also asked to be CCd on the email stream (it was read out to us from their computer). A definite NO on that one, but it was worth asking.
Well, midweek has come and gone with no word, and another almost-week without my wheels.
My partner rang them this arvo to be advised of a no-show of the injectors, and a possible delay into next week. How would they know? Do they have a privilege portal to the national postal system we dumb peasants don't know about? Sure, the mail is out of their hands, but really? That's quite a prediction, which causes a slight doubt of the tense in which said injectors were actually sent. I did wonder at the time if my little bike was special enough to be the recipient of the last injectors in the land. Yeah, I'm getting a tad stabby.
No news re the coolant leak either.
I have to say at this point that it's getting pretty annoying, finding out about quite long delays at the last minute, especially when it's us making the phonecalls or dropping in for updates.
Especially considering we're looking at a 3rd whole week without my beautiful bike out of 8 weeks of ownership
Anyway, we wait some more. Can only hope for a good outcome at this stage.
Commiserations
Essie welcome to the club mate. I picked up my new 2020 790 about 3 weeks ago.
It was love at first ride. I now have 750 miles on the clock and it just keeps running stronger and stronger.
So sorry to hear about your trouble with the bike. Hopefully you will find a remedy soon.
Where abouts do you live down under?
Cheers.
It was love at first ride. I now have 750 miles on the clock and it just keeps running stronger and stronger.
So sorry to hear about your trouble with the bike. Hopefully you will find a remedy soon.
Where abouts do you live down under?
Cheers.
You near Brisbane?Hi HJ
Yep, love at first ride here too.
I'm in SEQ
Was looking at Mount Nebo Road out of Brisbane. Looks like a great road for the Duke.
Joined
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52 Posts
Got my bike back this arvo.
On Monday The injectors and plugs arrived, so apparently a remote check on the ECU was done via Sydney. No issues found. Still in the dark there. No job sheet was done which seemed strange, regardless of whether I or KTM paid for it. I think I'll be asking for some record of it, just to have info of the bike's history. Ditto the coolant leak. Clamps were just tightened.
So, I rode off, taking the long way home via the highway. The only problem was the engine missing a wee bit in heavy traffic at 4 grand in 3rd, which seemed to sort itself out after a few ks. New injectors bedding in, perhaps?
Anyway, we will see. Was really good to be back on 2 wheels.
On Monday The injectors and plugs arrived, so apparently a remote check on the ECU was done via Sydney. No issues found. Still in the dark there. No job sheet was done which seemed strange, regardless of whether I or KTM paid for it. I think I'll be asking for some record of it, just to have info of the bike's history. Ditto the coolant leak. Clamps were just tightened.
So, I rode off, taking the long way home via the highway. The only problem was the engine missing a wee bit in heavy traffic at 4 grand in 3rd, which seemed to sort itself out after a few ks. New injectors bedding in, perhaps?
Anyway, we will see. Was really good to be back on 2 wheels.
Joined
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52 Posts
Commute today was uneventful, barring the joy.
One thing I did notice since the new injectors and plugs has been a much bigger bark on the blip. And more exhaust popping. Liking it very much.
Hopefully they're squirting and firing as they should for the duration.
The other thing which is probably the most telling is the lack of snatchiness. I didn't mind it at all, but the difference is quite marked. I'll take that, too.
So, happy so far. I'm hopeful the problem's sorted on top of the improvements.
One thing I did notice since the new injectors and plugs has been a much bigger bark on the blip. And more exhaust popping. Liking it very much.
Hopefully they're squirting and firing as they should for the duration.
The other thing which is probably the most telling is the lack of snatchiness. I didn't mind it at all, but the difference is quite marked. I'll take that, too.
So, happy so far. I'm hopeful the problem's sorted on top of the improvements.
It would be interesting to know what version of software you are now on. Maybe you could check in settings and lets us all know. Enjoy!
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263 Posts
The version you see in the dash is only for the dash itself
Thanks for that advice 👍 So the owner cannot access the ECU software version, only the dealer via KTM diagnostic equipment? It’s all designed to keep us more dependant in the dealer network, which is fair enough I guess.
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263 Posts
Dealer or anyone with a diagnostic device that supports this bike. I have been waiting very impatiently for Texa to support the 790 as I have a Texa Navigator NAVIGATOR TXB Evolution, powerful interface for diagnoses on motorcycles and boats - TEXA S.p.A.
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