KTM My Ride says not connected (when it is) - 2018 KTM 790 Duke Forum
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post #1 of 16 (permalink) Old 07-29-2019, 05:03 AM Thread Starter
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Angry KTM My Ride says not connected (when it is)

So this is doing my head in.

I have the bluetooth adapter installed.
I have the KTM MY Ride function switched on in the ECU.
The ECU/dashboard version is 1.0

I can search and pair with my phone from the bike.
I can search and pair with a headset from the bike.

The bike says the headset is connected.
The bike says the phone is connected via the solid bluetooth icon on the display.
The phone says the bike is connected by the bluetooth status applet on the phone.

The My Ride function in the bike says the phone is not connected.
The KTM connect app on the phone says not connected.

I have tried:
pairing the bike from the phone
pairing the phone from the bike
pairing before installing the app
pairing after installing the app
deleting the pairing from the phone and trying again
deleting the pairing from the bike and trying again
deleting the pairing from the phone and the bike at the same time and trying again
deleting the app and trying all of the above again

the result is the same every time.

note, yes my phone is a blackberry, not it's not old. it runs android and launched in april 2017.
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post #2 of 16 (permalink) Old 07-30-2019, 02:26 AM
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I feel like I’ve read numerous issues wt the MyRide system, similar to yours. I personally didn’t buy it.

Perhaps try a mates current iPhone or android and narrow it down some?
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post #3 of 16 (permalink) Old 07-30-2019, 08:41 AM Thread Starter
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I think my Brother in Law has an iphone, i'll ask next time he's around.
I just tried with a Sony Xperia, the bike says connected this time, but the app on the phone still says not connected.
super frustrating.
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post #4 of 16 (permalink) Old 08-01-2019, 07:13 PM
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Please bear in mind that the function on the 790 is limited compared to the adventure bikes even if the name is the same.
I was confused at the time of purchase and asked a lot of question to the dealer then decided I was not getting much from the gadget as of today.
If the will add the navigation on the dashboard I'll think about spending my money on it.
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post #5 of 16 (permalink) Old 08-01-2019, 08:01 PM Thread Starter
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yup, but i'm not getting ANY functionality. none. The app never acknowledges the bike is connected.
I don't even want a bluetooth headset (though i have a few).
I want to have my phone in my pocket, with my hardwired molded earbuds connected and i want to play/pause/next/volume from the handlebar controls.
I'll suck it up and use google play music if i have to. I'll use a bluetooth headset if i have to. But for the app to refuse to connect at all is a massive waste of money and an even larger waste of my time troubleshooting.
I've tried to contact KTM through their technical support contact page (which is also a nightmare, demanding things like date of birth!?) and no response.
The dealer i bought this off is 4000km away, which is my own fault i suppose.
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post #6 of 16 (permalink) Old 08-02-2019, 06:30 AM
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I purchased the bike only 100km from home and I find the dealer fairly inconvenient already!
I guess that's because I live in the densely populated old Europe.
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post #7 of 16 (permalink) Old 09-17-2019, 02:51 PM
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Check the MyRide compatibility chart...
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post #8 of 16 (permalink) Old 09-17-2019, 03:20 PM
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Quote:
Originally Posted by djlubinski View Post
Check the MyRide compatibility chart...
Excellent response.

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post #9 of 16 (permalink) Old 09-18-2019, 09:11 AM
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My KTM MyRide App also shows me that it is not connected but it works. Calls, Music Control etc.

Cheers,
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post #10 of 16 (permalink) Old 09-18-2019, 10:46 AM

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Quote:
Originally Posted by djlubinski View Post
Check the MyRide compatibility chart...

Wow!! Thanks for posting this!! I was considering a few things, including a BT headset (new one) and the MyRide, but it doesn't even support my phone nor the headset I want to get. Thanks DJ!
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