(US) KTM Warranty work - 2018 KTM 790 Duke Forum
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post #1 of 6 (permalink) Unread Yesterday, 03:04 PM Thread Starter
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(US) KTM Warranty work

Brought my 790 in for warranty work, possible oil leak and the bike is starting to randomly shut off again when coming to a stop. It randomly shut off about 7-10 times when I first got the bike and didn't do it for a long time and it's done it twice in the past two weeks.

Anyways, the dealer said because they couldn't find anything wrong, no leak and couldnt replicate it shutting off, so they have to charge me a service fee because it's not warranty work?

Is this normal procedure?
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post #2 of 6 (permalink) Unread Yesterday, 04:24 PM
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Can you see an oil leak? Are you getting any warnings on the dash when the bike shuts off?

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post #3 of 6 (permalink) Unread Yesterday, 04:37 PM Thread Starter
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Can you see an oil leak? Are you getting any warnings on the dash when the bike shuts off?
cant see an oil leak but had to add oil after bike sat for two months.

the dash screen turns off and flashes the wrench symbol and then turns back on
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post #4 of 6 (permalink) Unread Yesterday, 09:50 PM
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If you're losing oil and can't find any leaks, I'd check the airbox to see if there's any in there. I recall a member on here having that issue.

As for the bike shutting itself off, does it happen when the bike is hot? Could be an intermittent Immobilizer failure. Kickstand switch possibly too. How many miles are on the bike?

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post #5 of 6 (permalink) Unread Today, 12:32 AM Thread Starter
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Originally Posted by dj790duke View Post
If you're losing oil and can't find any leaks, I'd check the airbox to see if there's any in there. I recall a member on here having that issue.

As for the bike shutting itself off, does it happen when the bike is hot? Could be an intermittent Immobilizer failure. Kickstand switch possibly too. How many miles are on the bike?
yeah not too worried about the issues

more asking if its normal to be charged for bringing in a bike for warranty work?
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post #6 of 6 (permalink) Unread Today, 01:39 PM
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Originally Posted by 790404 View Post
Brought my 790 in for warranty work, possible oil leak and the bike is starting to randomly shut off again when coming to a stop. It randomly shut off about 7-10 times when I first got the bike and didn't do it for a long time and it's done it twice in the past two weeks.

Anyways, the dealer said because they couldn't find anything wrong, no leak and couldnt replicate it shutting off, so they have to charge me a service fee because it's not warranty work?

Is this normal procedure?
You should wear the helmet-mounted action camera and record your ride. You will then have proof. Also, call US KTM. They will work with your dealer. I think your dealer is shady.
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